Is it time for a reimagining of your cumbersome, paper-based, or in-person legacy system? Jumping Elephants can help your organization to modernize any of the following: 

• Registries or case management systems 

• Grants and contributions management systems 

Your users should be able to find the information they need and apply for services easily. And you should be able to track, manage, analyze, and report on interactions with your clients in real or near-real-time. 

We will work with you to redesign, develop, and thoroughly test end-to-end online systems.

Why it matters 

Everyone wants their interactions with the government to be easy and quick, but they often find themselves contending with long, unintuitive online or paper forms. Even after conquering those, their applications and documents may disappear into a bureaucratic “black hole” where updates are hard to get and outcomes are uncertain. 

Inefficient, disconnected systems can result in: 

• User frustration and a higher volume of calls to your helpline

• Inaccessibility of your services to some of your target audiences

• Stress and a high workload for internal teams as they try to adhere to your service level agreements

Efficient online systems will result in: 

• Delighted clients

• Higher levels of accessibility  

• Reduction in stress for your hard-working team

 How we do it 

We design and develop on standardized platforms.

Jumping Elephants leverages the following standard platforms to start ahead and finish fast: 

• Microsoft Dynamics 365 

• Microsoft Power Platform portal     

• Adobe Experience Manager (AEM) Forms 

• Treasury Board of Canada’s Enterprise Grants and Contributions System (EGCS)   

 We maintain our own cloud-based development environments:

• We maintain our own cloud-based Microsoft-centric development, testing, and Quality Assurance (QA) environments, making heavy use of DevOps and MS Teams. We can build to deploy to your cloud or on-premise environments.

A consistent emphasis on User Experience research, design, and testing:

• Designing and building the best possible user experience (UX) is part of our DNA. We incorporate UX best practices at all stages of design, development, testing and even post-deployment (to further optimize usability through proactive ongoing UX testing and monitoring).

Strategic and thorough use of automated testing:

• In addition to rigorous traditional testing processes, Jumping Elephants strategically employs automated testing tools to facilitate the added need for frequent testing during iterative Agile development.