User Experience (UX) Training.

 

Level 3: UX Advanced

Who is this UX Training for?

  • Professionals who have experience leading a technology based solution or service

  • Any professional with a Level 2 completion

What are the learning objectives?

  • Understand the connection between the product and the service (Service Design)

  • Develop a UX maturity model and a roadmap to initiate change towards a customer-centric organization

  • Build UX capacity

  • Integrate collaboration and co-creation activities into teams

  • Define key experience indicators to measure the change

  • Become a UX influencer within the organization

What should I expect in the UX Level 3 training?

This 3-day remote training allows you to learn:

  • How to link the product to the service (introduction to Service Design)

  • Transforming the organization through Service Design, measuring the UX maturity models – example of a 5-step roadmap

  • Building the internal capacity of your UX team: Understand the many disciplines of UX and hire the right skill set for your project

  • Collaborating through participatory design, co-creation and problem solving (divergent and convergent thinking)

  • Prototyping sprints (fail fast)

  • Measuring UX, CX & usability using Key experience indicators

  • Growing UX knowledge within the organization

  • Combination of theory, practical exercises and problem-solving methods

How can I sign up?

You can sign up by purchasing your ticket(s) through Eventbrite.

Are you looking for something custom made for you and your team? Please email us for more information on custom training.

Testimonial

“Hugely enjoyed the training. I've been doing UX without any real training for years and this covered all the gaps and let me get answers on a lot of things I've never had answers for (with clients). Highly recommend!”

- Eric Hind

Interested in another level?

Level 1: UX Basics includes:

  • Understanding key UX concepts, methods, misconceptions and challenges

  • User behaviour and design making processes

  • How to integrate the collected user insights in a persona and how to map the journey

Level 2: UX Intermediate includes:

  • Involving Stakeholders

  • Qualitative and Quantitative research techniques

  • Testing design Solutions