For the Government of Canada
Procurement
Jumping Elephants is a leading provider of user experience (UX) services, with a proven track record of delivering hundreds of successful projects for both government and private sector clients across Canada. Although we love working with the private sector, we understand the unique requirements of public sector procurement and are committed to providing accessible, user-centered solutions that meet the highest standards of usability and compliance.
Reach Out!
The Treasury Board Directive on the Management of Procurement and Chapter 4 of the Supply Manual emphasize that public servants can proactively engage with potential vendors. This collaboration allows for clarification of needs and exploration of potential solutions before the formal procurement process begins. This early engagement helps refine project requirements and ensures the Statement of Work accurately reflects the agency's needs.
Contact us to request a copy of “Unlocking the Power of UX: A Procurement Guide for Public Sector Leaders” or call 613-282-8454 to discuss your project needs.
Sample Deliverables, Services & Solutions
Jumping Elephants offers specialized services that cater to a comprehensive approach and evolving needs, ensuring your digital products not only meet user needs but also achieve your broader business goals.
User Research & Discovery
UX Strategy & Consulting
This involves working with clients to define their overall UX vision, goals, and roadmap.
User Interviews
Gathering in-depth qualitative data from target users.
Usability Testing
Evaluating the ease of use of a design and identifying areas for improvement.
Card Sorting
Understanding users' mental models for information organization.
Heuristic Evaluation
Expert review based on established usability principles.
A/B Testing
Comparing different versions of a design to see which performs better.
Field Studies
Observing users in their natural environment.
Surveys
Collecting quantitative data from a larger user group.
Competitive Analysis
Analyzing the strengths and weaknesses of competing products.
User Personas
Creating representative profiles of target user groups.
User Journey Maps
Visualizing user interactions with a product or service over time.
Information Architecture & Design
Sitemaps
Outlining the structure and navigation of a website or application.
User Flows
Illustrating the steps users take to complete tasks.
Wireframes
Creating low-fidelity representations of screen layouts.
Prototypes
Building interactive simulations of the user interface (various fidelities).
Design Systems
This involves creating a library of reusable UI components, patterns, and guidelines to ensure consistency and efficiency across all digital products.
Service Design
This takes a holistic view of the user experience, considering all touchpoints across the entire service journey (both online and offline).
UX Writing & Content Strategy
This focuses on creating clear, concise, and user-friendly content that enhances the overall experience.
Evaluation & Testing
Usability Test Reports
Documenting findings and recommendations from usability testing.
Accessibility Audits
Evaluating compliance with accessibility standards (e.g., WCAG).
Heuristic Evaluation Reports
Providing expert recommendations based on usability heuristics.
Our Qualifications
Experience and Past Performance in Public Sector Projects
Jumping Elephants brings proven experience in delivering hundreds of high-quality UX services for government and public sector projects, with successful outcomes demonstrated across multiple initiatives over the past 13 years. Our team includes senior, intermediate and junior resources.
Rationale
Proven experience in the public sector demonstrates an understanding of government processes, compliance requirements, and the unique challenges of designing for diverse user groups.
Specifics
Look for vendors with a strong track record of successful UX projects within government, including projects similar in scope and complexity to your own. Request case studies or testimonials to verify their experience. Consider the vendor's experience with specific government departments or agencies relevant to your project.
Compliance with Accessibility and Inclusivity Standards
Jumping Elephants designs with accessibility and inclusivity at the forefront, consistently meeting or exceeding WCAG 2.1 AA standards and ensuring our products are usable by a diverse range of users.
Rationale
Accessibility is not just a legal requirement; it's crucial for ensuring all citizens can access and use government services.
Specifics
Verify the vendor's commitment to WCAG 2.1 AA standards (or the latest version) and their experience in designing accessible solutions. Inquire about their approach to inclusive design, considering factors like diverse cognitive abilities, language needs, and digital literacy.
User-Centered Design Methodology
Jumping Elephants employs a rigorous user-centered design process that includes extensive research, usability testing, and iterative feedback integration, ensuring that our designs meet real user needs effectively.
Rationale
A user-centered approach ensures that the final product meets the needs of real users, leading to improved satisfaction, efficiency, and adoption rates.
Specifics
Evaluate the vendor's UX process, including their methods for user research, usability testing, and incorporating user feedback. Look for a clear and structured approach to design iteration and validation.
Bilingual and Nationwide Reach
Our team includes bilingual professionals, and we have experience working with clients across Canada. We understand the regional differences in user needs and preferences that can inform the design of effective and inclusive digital services.
Rationale
In a country like Canada, serving diverse linguistic and regional needs is essential for creating truly inclusive digital services.
Specifics
If your project requires bilingual deliverables or has a national scope, prioritize vendors with demonstrated experience in these areas. Inquire about their understanding of regional differences in user needs and preferences.
Technical Proficiency and Adaptability
Our team is proficient with leading UX tools like Figma and Optimal Workshop, and we are experienced in adapting to government-approved technologies to ensure seamless collaboration.
Rationale
The vendor should have the technical skills and adaptability to work effectively within your existing technology environment.
Specifics
Confirm their proficiency with relevant UX tools (e.g., Figma, Optimal Workshop) and their ability to adapt to government-approved technologies or platforms.
Value for Money
Jumping Elephants offers a competitive pricing structure that balances high-quality deliverables with cost-effectiveness, ensuring long-term value and alignment with project budgets.
Rationale
While cost is a factor, it should be considered in relation to the value provided.
Specifics
Evaluate the vendor's pricing structure in the context of their experience, expertise, and proposed approach. Look for a balance of cost-effectiveness and high-quality deliverables that meet your long-term needs.
Canadian Federal Government Procurement Vehicles
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Directed or Sole Source Contracts: A sole source contract for the Government of Canada is an agreement made with a single supplier without a competitive bidding process, typically justified by unique qualifications, specific expertise, or urgency that necessitates immediate procurement. Note: This approach requires ProService categories.
Value: Up to $40,000
Recommended Categories:
1.16 WEB Multi-media Content Consultant
3.5 IM Architect
9.7 Needs Analysis and Research Consultant
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ProServices: ProServices is a procurement vehicle used by the Government of Canada to obtain specialized professional services through streamlined processes, enabling departments to access a pre-qualified pool of suppliers for various expertise such as consulting, IT, and project management.
Value: Up to $100,000
Recommended Categories:
1.16 WEB Multi-media Content Consultant
3.5 IM Architect
9.7 Needs Analysis and Research Consultant
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TSPS: The Task-Based Supply Arrangement (TSPS) is a procurement vehicle used by the Government of Canada to acquire specialized professional services in areas such as management consulting, human resources, and project management, enabling departments to engage qualified suppliers for specific tasks through a streamlined process.
Value: Above $100,000
Recommended Categories:
2.3 Business Consultant
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TBIPS: The Task-Based Informatics Professional Services (TBIPS) is a procurement vehicle used by the Government of Canada to acquire IT professional services through a competitive process. It allows departments to engage specialized consultants for specific tasks related to information technology projects.
Value: Up to $3,750,000.00
Recommended Categories:
A.16 Web Multi-media Content Consultant– levels 1 – 3
P.1 Change Management Consultant – levels 1 – 3
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SBIPS: The Solutions-Based Informatics Professional Services (SBIPS) is a procurement vehicle used by the Government of Canada to obtain comprehensive IT solutions from pre-qualified suppliers, covering all stages of project delivery from planning and design to implementation and support.
Value: $3,750,000.00
Recommended Categories:
Business Transformation
Enterprise Resource Planning/Client/Customer Relationship Managers
Municipal, Provincial and Territorial Procurement
Jumping Elephants is proud to be a trusted UX partner for various levels of government across Canada. We are currently on several municipal, provincial, and territorial procurement lists, making it easier for you to engage our services.
We are always eager to expand our reach and collaborate with new government partners. If you have an upcoming UX project and your preferred procurement method is not listed above, we encourage you to invite us to bid on the opportunity. We are confident that our expertise and experience can add value to your initiatives.
Contact us today to discuss your procurement needs.