User Experience Design

User experience (UX) is how users interact with and feel about your end product once their interaction with the product is complete.

Whether you are designing a new website, application or intranet, or improving one that already exists, an essential element is the user experience. 

At its most basic, UX design is about using research to understand user needs and develop solutions that users want to use.

The Jumping Elephants approach to user experience design revolves around our client’s unique needs, but tends to be based on the following design process:

  1. Understanding the problem, the constraints, and the objectives;
  2. User, contextual, organizational, and stakeholder research;
  3. Concept design, including information architecture deliverables, wireframes, and prototypes;
  4. Visual design, content strategy, communications and branding activities;
  5. Usability testing and validation; and,
  6. Finalization of designs.

Jumping Elephants’ UX Design Services

PLANNING

Focusing on developing the right solution for your business and your users.

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Project scoping

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Problem identification

RESEARCH

Getting a better understanding of the context we’re working in, to gather meaningful insights.

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Top task identification

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Comparative analysis

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User persona/journey research and creation

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Heuristic evaluation

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Usability and task testing

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One-on-one interviews and group facilitation

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Cognitive walkthrough

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Survey design and administration

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Recruitment

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IA and content evaluation

DESIGN

Creating products from our research efforts towards the problems we are trying to solve.

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Human computer interaction

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Content strategy

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Information architechture

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Intelligent messaging

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Interaction design

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Graphic design

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Marketing

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Branding

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Story telling

MEASURE

Putting our creations to the test, setting the appropriate metrics to ensure ideal outcomes.

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Performance reporting

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SEO Analysis

ITERATE

Continuing to evolve the solutions we develop based on results and feedback.

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Re-iterations of previous versions

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Test new iterations

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Rinse, repeat as necessary

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